Symposium: Community as a data infrastructure, AOIR 2019, Data Futures, University of NSW

Symposium: Living with AI - Humanity in the age of smart machines, Fudan University (2019). ‘Conceptualising AI development for online communities using care ethics’, Dr Fiona Martin & Ms Venessa Paech, University of Sydney

Symposium: Digital Data and Automation in Everyday Life Symposium, Digital Ethnography Research Centre, RMIT (2017)

‘The inevitable exile: a missing link in online community discourse’, Digital dialogues and community 2.0: After avatars, trolls and puppets, T. Brabazon (ed), (Oxford: Chandos, 2012)

Publish or perish: digital presence and mobility as worthFast Capitalism 8.2

A method for the times: a meditation on virtual ethnography faults and fortitudesNebula, 6.4

Selected opinion features:

Revenge of the moderators: Facebook’s online workers are sick of being treated like bots (The Conversation)

Automation, AI & Community Management: the soul in our new machines (Marketing Magazine)

Surefire tips to create a winning customer community (B & T)

How to fly your business through a social media storm (HuffPo)

Social media is dead. Long live community. (B & T)

How community management can create thriving company culture (JobAdvisor)

5 tips for building community around your startup (Start Up Smart)

It’s just social media management, right? (Mumbrella)

Selected interviews

Social media and community managers: The people battling anti-halal trolls and online abuse (

Podcast: Feature interview with Venessa Paech on the past, present and future of online communities (Cluetrain Station)

How dominates: Interview with Senior Manager for Content and Community Strategy, Venessa Paech (Telstra Smarter Business Blog)

Rising Star: Venessa Paech shares her thoughts on digital marketing (The Guardian)

How to create content for online communities (Outbrain)

Brand managers should cut trolls off at the knees (AdNews)

5 top tips for community governance (Knowledge Bird) 

Venessa presenting at the RMIT Symposium on Automation and Everyday Life, 2018

Venessa presenting at the RMIT Symposium on Automation and Everyday Life, 2018